Carlos Ermida Santos
Tech Manager & Front-End Developer
Seasoned tech leader with over a decade of experience architecting complex digital solutions and empowering teams to solve human problems through technology.
Selected Work
A showcase of projects where I've led teams and created solutions across different industries.
Cutover Support & Hypercare for a Major Canadian Logistics Provider | Tech Manager
Led a rapid-response team of 3 developers (1 frontend, 1 backend, 1 Sitecore) to provide critical rescue support following a 15-month handover gap where a React & Sitecore JSS platform had degraded significantly. This emergency intervention achieved a successful production launch with outstanding defects reduced to just 1, while acting as the daily technical bridge between the development team, the Canadian member-firm, and the client's executive management.
Vertex AI Search Integration for a Shopify Fashion Store | Tech Lead
Led a Proof of Concept (PoC) in a cross-functional collaboration with Deloitte's marketing team to integrate advanced AI search capabilities into a fashion retail Shopify store. The project demonstrated how intelligent, ML-driven search and personalised recommendations can be layered onto existing e-commerce platforms to enhance product discovery and drive sales.
AI-Powered Process Mapping Agent for a Global Leader in Optical Systems and Optoelectronics | Tech Lead
Rapidly architected and developed an advanced, AI-driven internal Proof of Concept to empower the consulting team in mapping, analysing, and optimising business processes. The platform acts as a multi-modal intelligent assistant, automating document analysis, translating meeting audio into actionable insights, and generating process architectures evaluated against industry standards.
Let's Connect!
Whether you're looking to discuss a project, explore collaboration opportunities, or just want to chat about technology and leadership, I'd love to hear from you.
Based in Portugal • Available for remote collaboration worldwide